Refund policy
Refunds and Returns Policy
We hope you love your Doughi order. However, if something isn’t right, please contact us and we’ll do our best to resolve it promptly.
Perishable products and change-of-mind returns
Our products are freshly made and perishable. Therefore, they are exempt from the standard right to cancel an online order, and we cannot accept returns or offer refunds simply because you have changed your mind.
This does not affect your legal rights if a product is faulty, damaged, unsafe, not as described or incorrect.
Damaged, faulty or incorrect orders
Please inspect your order as soon as it arrives.
If any products are damaged, defective, not as described or you have received the wrong item, contact us as soon as possible at info@doughi.co.uk.
Please include:
- Your name and order number
- A description of the problem
- Clear photographs of the product and packaging, where possible
We will review the information provided and offer an appropriate solution in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, refund or another suitable remedy.
Returning a product
Because our products are perishable, please do not return anything to us unless we have specifically asked you to do so.
If a return is required, we will provide instructions and, where we are responsible for the issue, arrange or cover the reasonable cost of returning the product. Products returned without prior authorisation may not be accepted.
Our returns address is:
Doughi
Westbury House
Westbury Street
Wolverhampton
WV1 1JD
Refunds
We will let you know once your claim or returned product has been assessed and confirm whether a refund has been approved.
Approved refunds will be issued to your original payment method without undue delay and no later than 14 days after we have agreed that you are entitled to the refund.
Your bank or payment provider may require additional time to process the payment and display it in your account.
Your statutory rights
Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
Goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a refund, replacement or another remedy.
Contact us
For questions about an order, refund or this policy, please contact:
Email: info@doughi.co.uk
Address: Doughi, Westbury House, Westbury Street, Wolverhampton, WV1 1JD